Legal

Privacy Policy

Last updated
April 24, 2026
Sections
10
Applies to
Soxio Omnichannel

We're excited to have you as a user of our powerful omnichannel Customer Relationship Management (CRM) application. Before you get started, please take a moment to read through our Privacy Policy outlined below.

This Policy explains how Soxio collects, uses, stores, discloses, and protects personal data in connection with our services, including where processing is based on consent, contractual necessity, legal obligations, or other lawful grounds under applicable law.

On this page

  1. 01Information We Collect
  2. 02How We Use Your Information
  3. 03Data Security and Privacy
  4. 04Your Privacy Rights
  5. 05Google API Usage
  6. 06Payment and Subscription
  7. 07Intellectual Property
  8. 08Limitation of Liability
  9. 09Termination
  10. 10Contact Us

1. Information We Collect

1.1. Personal Information

  • Contact Information: Your name, email address, phone number, and business-related information.
  • Account Information: Usernames, passwords, and other authentication details.
  • Communication Data: Content submitted when communicating with us or other users.

1.2. Usage Information

  • Device Information: IP address, device type, operating system, and browser.
  • Usage Analytics: Usage patterns, feature utilization, and other analytical data.

2. How We Use Your Information

2.1. We use your information for:

  • Providing Services: Delivering features and functionalities.
  • Communication: Responding to inquiries and providing support.
  • Analytics: Improving services and optimizing user experience.
  • Marketing: Sending promotional materials with your consent.
2.2.

We process personal data only where we have a lawful basis to do so, including valid consent, performance of a contract, compliance with legal obligations, protection of vital interests, public-interest obligations where applicable, or other legitimate and proportionate interests permitted by law.

2.3.

Where processing is based on consent, we will request consent in written or recorded form, including by electronic means where permitted, and you may withdraw that consent at any time for future processing.

2.4.

You must be at least 18 years old to use Soxio Omnichannel and create an account.

2.5.

You are responsible for maintaining the confidentiality of your account credentials.

3. Data Security and Privacy

3.1.

We take data security seriously and implement appropriate technical and organizational measures to protect your information.

3.2.

We handle personal data transparently and only for specified purposes, and we seek to ensure the data processed is relevant, accurate, and limited to what is necessary.

3.3.

If we rely on consent as the legal basis, we provide information about the purpose of processing, the categories of personal data involved, retention period, processing period, and the rights available to the data subject before consent is obtained.

3.4.

We retain personal data only for as long as reasonably necessary to fulfill the stated purposes, comply with legal obligations, resolve disputes, and enforce our agreements, after which the data will be deleted, anonymized, or securely destroyed as appropriate.

4. Your Privacy Rights

4.1.

Subject to applicable law, you may request access to your personal data and information about how it is processed.

4.2.

You may request correction, update, restriction, deletion, or cessation of processing of your personal data where such rights are available.

4.3.

Where consent is the legal basis, you may withdraw consent for future processing, without affecting processing that was lawfully carried out before the withdrawal.

4.4.

You may submit a request regarding your privacy rights through the contact details listed in this Policy, and we may take reasonable steps to verify your identity before responding.

5. Google API Usage

5.1.

Our application integrates with Google Sheets (read-only) to bring live spreadsheet data into AI-generated answers, and requests read-only Google Drive file metadata when you connect a Google account.

5.2.

We do not store, process, or share any data obtained from Google APIs beyond what is necessary for providing the requested functionality.

5.3.

You may revoke access to your Google account data at any time through your Google account settings.

5.4.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy.

6. Payment and Subscription

6.1.

Certain services or features may require payment. By subscribing, you agree to pay all associated fees.

6.2.

Subscription fees are non-refundable unless otherwise stated in our Refund Policy.

6.3.

We reserve the right to modify subscription fees with prior notice.

7. Intellectual Property

7.1.

All content, trademarks, and materials on Soxio Omnichannel are the property of Soxio or its licensors.

7.2.

You may not copy, modify, distribute, or reproduce any part of the platform without explicit written consent.

8. Limitation of Liability

8.1.

Soxio Omnichannel is provided "as is" without warranties or guarantees of any kind.

8.2.

Soxio shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the platform.

9. Termination

9.1.

You may terminate your account at any time through the account closure process.

9.2.

We reserve the right to suspend or terminate accounts that violate these Terms.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, or to submit a request relating to your personal data or withdrawal of consent, please contact us at:

admin@soxio.idadmsoxio@gmail.com